Privacy Policy

Last updated: 05/2025

Effective Date: 01/05/2025

Meltrio Ltd is committed to safeguarding your privacy and protecting your personal data in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, share, and protect your information when you use our website https://www.meltrio.com.

1. Who We Are

Meltrio Ltd is a Malta-based company specializing in the manufacturing, integration, and sourcing of industrial machinery and automation solutions. Our registered office is at:
24 / Office 6, Triq il-Knisja, Żebbuġ ZBG 2202, Malta

2. What Personal Data We Collect

We may collect the following categories of personal data:

Identity & Contact Data: Name, email address, phone number, and company name when you fill out a contact form or request a quote.
Technical Data: IP address, browser type, device type, operating system, and website interaction data.
Usage Data: Pages visited, time spent on site, and click behavior.
Cookies & Tracking Data: Cookies, pixel tags, and similar tracking technologies.
User-Generated Content: Comments and any media or documents you upload.

3. Legal Bases for Processing

We process your personal data based on the following legal grounds:

Consent – for email subscriptions, cookies, and optional data submissions.
Contractual Necessity – when responding to your quote requests or fulfilling orders.
Legal Obligations – compliance with legal and regulatory obligations.
Legitimate Interest – improving website functionality, detecting fraud, or safeguarding our systems.

4. How We Use Your Data

We use the data we collect to:

Provide and personalize our services
Respond to your inquiries or quote requests
Process and manage account-related activities
Improve website functionality and performance
Detect spam, misuse, or fraudulent activity
Comply with legal obligations

5. Cookies and Tracking Technologies

We use cookies to:

Enhance your browsing experience
Save your preferences (e.g., language, login)
Monitor site traffic and performance via analytics tools (e.g., Google Analytics)

You can manage or disable cookies through your browser settings. Our full [Cookie Policy] can be found [here] (or include within this document if preferred).

6. Embedded Content and Third-Party Tools

Articles on this site may include embedded content (e.g., YouTube videos, Google Maps, social media plugins). Embedded content behaves as if you visited the third-party website directly. These sites may collect your data, use cookies, and track your interaction.

7. Who We Share Your Data With

We do not sell or rent your personal data. However, we may share data with trusted third parties, including:

Hosting and infrastructure providers (e.g., web hosting, cloud services)
Analytics and marketing platforms (e.g., Google Analytics, Brevo)
Communication and customer service tools (e.g., email services)
Regulatory authorities, if legally required

All third parties are contractually bound to process your data in accordance with GDPR and only for the purposes we define.

8. How Long We Retain Your Data

We retain your data only as long as necessary:

Contact and communication records: up to 3 years after last interaction
Comments and media: indefinitely unless manually deleted
Registered user data: retained as long as your account is active, or until deleted upon request
Cookie and analytics data: subject to cookie expiration policies (typically 1–2 years)

9. Your Rights

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent at any time (where applicable)
Object to or restrict certain processing
Request data portability
Lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta

To exercise any of these rights, contact us at:
📧 support@meltrio.com

10. Data Transfers

Some data may be stored or processed outside the European Economic Area (EEA) by our service providers. In such cases, we ensure appropriate safeguards (e.g., EU Standard Contractual Clauses) are in place to protect your information.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children.

12. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on this page with the new “Last Updated” date. We encourage you to review it regularly.

Contact Information

For privacy-related inquiries or concerns, you may contact us at:

Meltrio Ltd
📧 admin@meltrio.com
📬 24 / Office 6, Triq il-Knisja, Żebbuġ ZBG 2202, Malta